Privacy Policy – Fortis Cleaning
Last updated: 25/11/2025
Fortis Cleaning (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
Fortis Cleaning
Website: www.fortiscleaning.co.uk
Email: info@fortiscleaning.co.uk
Phone: +44 7438 262 663
We are the data controller for any personal information we collect.
2. What Personal Data We Collect
We may collect the following information when you contact us or request a service:
Full name
Email address
Phone number
Property address
Details about your cleaning needs
Any other information voluntarily provided via forms or messages
We may also collect basic technical data such as:
IP address
Browser type
Pages visited
This is collected automatically through standard website analytics and hosting features.
3. How We Use Your Information
We use your personal data to:
Respond to enquiries
Provide quotes
Arrange and deliver cleaning services
Manage customer communication
Improve our website and services
Maintain internal records
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
Performance of a contract – To provide you with cleaning services or quotes.
Legitimate interests – To operate and improve our services.
Consent – When you voluntarily submit forms or request communication.
5. How We Store & Protect Your Data
We store personal data securely and only for as long as necessary to provide our services or meet legal obligations.
We take reasonable steps to protect your data from unauthorised access, alteration or disclosure.
6. Sharing Your Information
We do not sell or share your data with third parties for marketing.
We may share your data only when necessary to:
Provide cleaning services (e.g., to assigned cleaners)
Comply with legal obligations
Maintain website functionality (such as hosting providers)
7. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate data
Request deletion
Object to processing
Restrict processing
Request a copy of your data
To exercise any rights, contact us at: info@fortiscleaning.co.uk
8. Cookies
Our website may use cookies to improve your browsing experience.
For full details, see our Cookie Policy.
9. Contact
If you have any questions about this Privacy Policy, contact us at:
📧 info@fortiscleaning.co.uk
Cookie Policy – Fortis Cleaning
Last updated: 25/11/2025
This Cookie Policy explains how Fortis Cleaning uses cookies and similar technologies on www.fortiscleaning.co.uk.
1. What Are Cookies?
Cookies are small text files stored on your device to improve website functionality, preferences, and analytics.
2. Types of Cookies We Use
Essential Cookies
Required for the website to function (e.g., navigation, security).
These cannot be disabled.
Analytics/Performance Cookies
Used to understand how visitors interact with the website.
(E.g., website traffic, popular pages)
Functionality Cookies
Remember user preferences (e.g., form autofill).
3. How You Can Manage Cookies
You can block or delete cookies via your browser settings.
However, disabling cookies may affect website functionality.
4. Third-Party Cookies
Our site may use cookies from:
IONOS hosting
Website analytics tools (if enabled)
These providers may set their own cookies.
5. Updates
We may update this Cookie Policy occasionally.
The latest version will always be available on this page.
Terms of Service – Fortis Cleaning
Last updated: 25/11/2025
Please read these Terms of Service (“Terms”) carefully before using the website or booking a service with Fortis Cleaning.
By contacting us, requesting a quote, or booking a cleaning service, you agree to these Terms.
1. Services Provided
Fortis Cleaning provides residential and commercial cleaning services, including:
Routine cleaning
Deep cleaning
End of tenancy cleaning
Pre-tenancy cleaning
Service availability may vary depending on location.
2. Quotes & Pricing
Quotes are provided based on property size, condition, and service type.
Additional charges may apply if the actual condition of the property differs significantly from the information provided.
All prices will be confirmed before services begin.
3. Cancellations
Cancellations made within 24 hours of the scheduled clean may incur a fee.
If you need to reschedule, please contact us as soon as possible.
4. Access to the Property
You must ensure that:
We have safe and reasonable access to the property.
All pets are secured.
Valuables are stored safely.
If cleaners cannot access the property, a call-out fee may be charged.
5. Satisfaction Guarantee
If you are not satisfied, please contact us within 24 hours, and we will arrange a return visit where reasonable.
6. Liability
We are not liable for:
Pre-existing damage
Items not securely stored
Normal wear and tear
Our liability is limited to the cost of the service provided.
7. Payments
Payment terms will be confirmed upon booking.
We may require a deposit for large or end-of-tenancy cleans.
8. Termination
We may refuse or cancel a service if:
The environment is unsafe
Information provided is misleading
Abuse or misconduct occurs
9. Governing Law
These Terms are governed by the laws of England & Wales.